Last Updated on 10-07-24.

All labor and services herein will be charged CT Sales Tax.

Terms of Service

Clients must accept these terms when hiring

Me & The Maids LLC.

Scheduling

Schedule Changes

All schedule changes are handled directly with the company and NOT through the cleaning technician, who does not have full access to the Me & The Maids LLC scheduling system. If you want to request a schedule change, contact meandthemaids@gmail.com or call or text 860 876 59 32. Do not contact our cleaning technicians to cancel or modify your appointment.

Cancelation and Reschedule policy

To serve you better and keep the best cleaning technicians staffed in your homes, we need to guarantee that our employees have a full schedule, and last-minute cancellations and lockouts prevent us from reaching that goal. Therefore, after much consideration, we must update our cancellation fees to guarantee your canceled spot does not go unsold.

Less than 24 hrs notice/day of service/lockout = 100% of the full-service rate will be charged
Within 48-24 hrs from the start of the appointment = $50.00/per employee assigned to the service
More than 48 hrs from the start of the appointment = No charge

Email and SMS Reminders:

We send an email reminder 72 hours (3 days) from your scheduled service date and time and another text reminder 24 hours from your scheduled service date and time. These reminders allow you to contact our office to cancel or reschedule. Lighthouse Cleaning & Gardens reserves the right to process payments for cancellation and rescheduling fees.

You may cancel your scheduled cleaning service in several ways:

Call or text us at 860 876 5932. Our business hours are Monday-Friday, from 8.30 am - 5.30 pm EST (closed on holidays).
By emailing us at: meandthemaids@gmail.com
Please do not use social media channels to communicate cancellations.

Appointment Times

We reserve the right to arrive at scheduled appointments within the 45 minutes-1 hour window. For example, if your cleaning is scheduled at 11 AM, your cleaning technician may arrive between 11 am - 12 noon. The given window allows us to create routes according to home locations.

100% Cleaning Guarantee

Recleans & Complaints

Complaints or notices regarding services performed by Me & The Maids must be reported within 24 hours from the date and time of service. Reports should be sent to meandthemaids@gmail.com

with your full name, address, contact information, service date, and detailed complaint description. Refunds are not granted without first a prior visit of a manager to assess the issue and determine the refund amount.

Damages

In the unlikely event that your cleaning technician breaks an item or causes any damage to your property during cleaning, please submit a detailed report within 48 hours of service by sending an email to meandthemaids@gmail.com

with the following info:

Description of the damage.
Cost to replace (at fair market Value)
Photos showing the damage.

If you do not report damages within 24-48 hours from the service date, we will not accommodate requests for repair or refund for the damages.

Your Home

Home Access

Read Home Access options

Pets & Animals

Please secure your pets appropriately (in a travel crate or kennel). Your cleaning technician will be kind to your pets, but Me & The Maids can not be responsible for their behavior.

What we don't clean:

Putting away multiple loads of dishes
Cleaning bio-hazards (mold, blood, bodily fluids)
Animal Waste
Insects and/or rodents
Hoarding, high levels of trash/debris
Heavy scrubbing of walls/doors
Inside curio or china cabinets with delicate decor
Moving or lifting anything over 25 lbs. We cannot move furniture, but we will try to reach visible places by hand or with an extension duster.
High-to-reach areas, including windows, chandeliers, or high light fixtures. We do not climb higher than a 2-step ladder. Higher items will only be dusted with an extension duster. Most homes have at least one chandelier or vaulted ceiling fan that we cannot reach by hand.
Excessive build-up on blinds or brittle blinds. We cannot guarantee the results of mini-blind cleaning. The excessive build-up may require ultra-sonic mini-blind cleaning (available upon request). Please allow for some dust resettlement after we leave; we try to limit the dust in the air but cannot prevent this entirely.

Clutter

For us to properly perform our job, your home should be uncluttered when we arrive to clean. This means clothes, toys, and general items should be out of the way and off the floors. If you cannot remove clutter beforehand, please let us know so we can offer you an organizing service before cleaning.

Safety & Confidentiality

Should any household member require syringes due to a medical condition, please ensure they are disposed of safely. Place used syringes and/or needles in a secure container with a lid before the final disposal. Any unexpected stab by an unsecured needle can pose serious health concerns to our team.

Please also be sure that any confidential or potential illegal documents, firearms, weapons, substances, or paraphernalia are put away or removed before the cleaning technician arrives.

If at any point the environment at your home poses a health or safety issue for our cleaning technician, we can no longer service your home since it puts them at risk. We'd be happy to reevaluate once the circumstances have changed and these Safety and Confidentiality Terms are met.

Before and After Photos

We reserve the right to document our work, including before and after photographs, that will not disclose your home's location or privacy.

Unfair Solicitation Agreement

We value our Cleaning Technicians and pour enormous time, energy, and expense into our screening, hiring, and training process. We are proud that Lighthouse Cleaning & Gardens LLC has some of the lowest turnover rates in the nation. This agreement helps safeguard our success in providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our Cleaning Technicians. This is why our customers and Cleaning Technicians sign our “unfair solicitation agreement.” A fee of $2,500 (for damages) will be assessed if breached. This helps to minimize the risk of unfair solicitation, which undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our Cleaning Techs for hire directly.

I understand that Lighthouse Cleaning & Gardens LLC' CleaningTechnicians cannot work directly with me for one full year after termination.
I understand that I will be charged a $2,500 finder's fee if I hire a Cleaning Tech from Lighthouse Cleaning & Gardens LLC individually for private work.

Me & The Maids LLC Pricing

Deep Cleaning and Move In/Out

$47-52/hour per person (price includes tools + supplies). Minimum service charge equivalent to 3 hours of service plus sales tax; the cleaner may leave the place if the job is completed successfully in less than 3 hrs. The state of Connecticut requires us to collect sales taxes at 6.35%.

Me & The Maids LLC will honor the time booked. Our pricing schedule is accurate as long as the original description submitted matches the size and condition of the residence. Please do not omit information. Rather, submit all accurate information to avoid uncompleted jobs.

If our cleaning technician arrives at a residence and conditions require more work than the originally booked time allows, the team will clean through the end of the scheduled time; at that time if the residence requires further cleaning, the cleaning technician will continue at the standard hourly rate of $44-52/hour per team member only upon confirmation by the customer.

Our deep cleaning, move out/in, and initial cleaning services as a first-time client require a 50% advance payment and credit card on file in our system. The remaining 50% will be automatically charged to the credit card upon completion of the service immediately.

Add-Ons

Cleaning additional areas such as the fridge, oven, windows, doors, cabinets, etc., or organizing an area will only be scheduled if you request them in the comments section during the booking process.

Capping Your Deep Cleaning

Please note that on any Deep Cleaning, including Move In/Out, the company will work for the scheduled time to complete the cleaning tasks, even if the cleaning is not completed.

If, for any reason, you would like to set an alternative time limit on your cleaning rather than the time suggested during booking (for example, 3 hours of service as opposed to the suggested 3.5 hours on our booking page), you must do so before accepting the appointment; we can not accept a lower payment after the fact. Note that when you set a fixed time for your cleaning, your team will stop working at the time requested, even if the job is not completed. In these cases, we will not be able to honor the 100% Satisfaction Guarantee or reclean your home free of charge since we were limited due to the time constraint you established.

There are a few situations where our normal rates change.

Post-construction/remodeling jobs.

Hourly rate is $44-52/hr + sales tax per hour per maid.

Also, the estimated times listed on our Pricing page will not apply. Post-construction and remodeling jobs take double the time, so the total time (and price) usually doubles.

Bad condition jobs (when the client auto-selects in the booking form or the cleaner reports it to the company)

Hourly rate is $44-52/hr + sales tax per hour per maid.

Very cluttered homes where we need to pick up/clear areas to be able to clean.

Hourly rate is $44-52/hr + sales tax per hour per maid.

Weekends:

Hourly rate is $44-52/hr + sales tax per hour per maid.

Corporate Pricing:

The hourly rate could range from $44/hr-$52/hr + sales tax per hour per maid.

Recurring Services

Square footage, bed/bath count, and home condition determine the price for recurring services. Pricing is good for up to 1 year (12 months) from the date of your first cleaning. Every year, we raise prices based on inflation.

Fees

Cancelation and Reschedule policy

Less than 24 hrs notice/day of service/lockout = 100% of the service fee
Within 48-24 hrs from the start of the appointment = $50.00
More than 48 hrs from the start of the appointment = No charge / no fee

Email and SMS Reminders:

We send an email reminder 72 hours after your scheduled date of service and another text reminder 24 hours after your scheduled service date. These shall give you enough time to contact our office to cancel or reschedule. Me a& The Maids LLC reserves the right to process payments for cancellation and rescheduling fees:

You may cancel your scheduled service in several ways:

Call or text at 860 876 5932. Our hours are Monday-Friday, from 8.30 am - 5.30 pm.
Emailing us at: meandthemaids@gmail.com
Please do not use social media channels to communicate cancellations.

Cleaning Supply Fee

All jobs are charged a $9 fee per visit to cover the increased cost of cleaning supplies.

Returned Check or Credit Card Fee

A $30 fee for all canceled or returned checks and declined payments will be assessed.

Collections

A $50.00 fee will be assessed for all monies owed to our collections provider (Fedchex) after 360 days of the service date, and any discounts or coupons will not be honored. Invoices are due on the day of service. Any payment received after the day of service is considered late.

I also understand if I have an unpaid balance to Me & The Maids, and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.

For Me & The Maids or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Me & The Maids LLC and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.

Laundry Services

Damaged Property

Me & The Maids LLC follow the standards and policies the Fabricare Industry and the International Fabricare Institute set forth. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes, which, in our opinion, are best suited to the nature and conditions of each garment. Nevertheless, we cannot assume responsibility for inherent weakness or defects in materials or manufacturing, which may result in tears or the development of small holes in fabric that are not clear before processing. We cannot guarantee against color loss, color bleeding, shrinkage; damage to weak and tender fabrics; or damage to ancillary items such as, but not limited to, belts, buttons, beads, ties, or zipper pulls. Me & The Maids LLC' liability concerning any damaged items shall not exceed ten times our charge for cleaning that garment, regardless of brand or condition. Any damaged items must be reported via email to meandthemaids@gmail.com and returned to LMe & The Maids LLC for inspection within one business day.

Lost and Loose Items

Any lost items must be reported via email to meandthemaids@gmail.com within one business day. Me & The Maids LLC makes its best reasonable effort to track every item we process and will review all lost item claims on a case-by-case basis. Any items determined to have been lost at the sole discretion of Me & The Maids LLC will be reimbursed following the International Fabricate Fair Claims Guide and shall not exceed ten times our charge for cleaning that garment, regardless of brand or condition. Items will be considered lost thirty days after the initial claim is filed. Me & The Maids LLC is not responsible for any items left for service without an associated order placed. When using our home delivery service, pick/up and delivery, Me & The Maids LLC is not responsible for your items before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety of your items during that time. For our delivery service, our maximum liability will be $100. Although we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to, jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods, or lost items on garments, hangars, etc. We request that customers remove these items and empty pockets before leaving items with us, as we cannot be held responsible for damage to your garments from items left in your pockets (lipstick, gum, pens, etc.).